Last updated: 3 October 2026
Introduction
These Terms and Conditions apply to the website whichbritishschool.com, to our member platform (SchoolMatchMaker), and to the services we provide through them. They are operated by Which Independent Schools Ltd, a private limited company registered in England and Wales under company number 09287591, whose registered office is at 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom (“Which British School”, “WBS”, “we”, “us” or “our”). If you are a Member, this is the legal entity you are contracting with.
These terms govern your use of our website and platform and our provision of them to you, so please read them carefully. If you do not agree with them, please do not use our services. If you use our services on behalf of a school or another organisation, you confirm that you are authorised to accept these terms for it.
Our consultancy, school placement, tutoring, guardianship and clearing services may also be subject to a separate written agreement. If a separate agreement conflicts with these terms, the separate agreement applies.
1. Definitions
- “Agreement” means these Terms and Conditions.
- “Platform” means our member platform, where the families, students, schools and representatives we work with, and WBS staff, keep profiles, see school matches, manage applications and send messages.
- “Services” means all services available to you through our website and the Platform.
- “Member” means anyone with an account on the Platform.
- “Member Content” means information that a Member adds to the Platform, such as profiles, documents, photographs, videos and messages.
2. The Platform
The Platform is the system we use to deliver our services. It is available only to the families, students, schools and representatives we work with, and to WBS staff. There is no public sign-up: we create each account and send an invitation by email.
The Platform provides student profiles, school matches based on the information in those profiles and each school’s requirements, application tracking, document storage and messaging between families, schools, representatives and WBS.
School matches are suggestions to help you and schools decide whom to contact. They are not a guarantee of a place. Every admissions decision is made by the school, and the choice of school remains yours.
Access to the Platform is provided as part of our services. The scope of our consultancy, placement, tutoring, guardianship and clearing services, their fees and payment terms are set out in a separate written agreement.
3. Accounts
Accounts are for adults aged 18 or over. Profiles for children are created and managed by a parent or legal guardian, or by a representative or WBS with the parent’s consent. Where WBS gives a student their own login, it does so only with the agreement of a parent or legal guardian.
You must give accurate information and keep your details up to date.
If you ask us to add another person, such as a family member or a client, you must first have their consent and, where they are under 18, the consent of their parent or legal guardian, so that we can process their data and provide the Services.
4. Your right to cancel
This section applies if you are a consumer as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and you have agreed to buy a service from us.
You may cancel within 14 days of the date you placed your order (the “Cancellation Period”) by emailing info@whichbritishschool.com or writing to us at our registered office.
If you cancel during the Cancellation Period, we will refund all payments received from you. If you asked us to start providing services during the Cancellation Period, we may deduct an amount for the services already provided. Refunds are made within 14 days, using the same payment method you used, unless you have expressly agreed otherwise.
Nothing in these terms affects your statutory rights, including under the Consumer Rights Act 2015.
5. Your account and security
Passwords and other information used to identify a Member are strictly private and must not be shared with anyone else. You are responsible for the use of your login details and for anything done through your account. If you suspect that your account has been used without permission, tell us immediately and change your password.
You are responsible for having a suitable device and internet connection to use the Services, and for any costs of using them.
We carry out reasonable checks on schools and representatives before giving them access to student information, but we cannot verify every statement made on the Platform. Do not assume that Member Content is accurate; we are not liable for false or misleading statements made by other Members.
If you arrange to meet anyone through the Services, take sensible precautions. Children should never meet anyone they have contacted through the Services without a parent or guardian.
6. Acceptable use
As a Member, you agree not to:
- break any applicable law, regulation or code of conduct in connection with the Services;
- give false, misleading or fraudulent information in a profile or application, impersonate anyone, or misrepresent your relationship to a student;
- publish or send any content that infringes the rights of others, or that is defamatory, obscene, offensive, violent, racist or xenophobic, or that incites violence or hatred;
- upload photographs, videos or other material that is indecent, or that shows anyone other than yourself or the student you represent without their consent;
- give us the email address of, or publish content about, another person without their prior consent;
- harass other Members, or use the Services for junk mail, spam, or pyramid, fraudulent or similar schemes;
- try to access accounts, information or parts of the Platform that you are not authorised to use, or use automated tools such as bots or scrapers to collect data from it; or
- upload malicious software, or interfere with or disrupt the Services.
Schools and representatives who see student information through the Platform may use it only for school admissions and related advice, and must handle it in line with UK data protection law.
7. Member Content
You decide what information to add as Member Content, and you are responsible for it. The information you supply must be accurate. You keep ownership of your Member Content, and you give us permission to store, process and share it as needed to provide the Services, as described in our Privacy Policy.
We may refuse, suspend or remove all or part of any profile or other Member Content at our discretion. Please tell us about any inappropriate content. We may permanently delete messages and other Member Content if we end your membership under these terms.
8. Termination
You may close your account at any time, without giving a reason, by asking us at info@whichbritishschool.com.
If you seriously breach these terms, we may close your account without notice. For other breaches, we may close your account seven days after emailing you to ask you to comply, if you have not done so. Because the Platform supports our services, we may close your account when our work with you ends, or when it has been inactive for a long time. We will tell you first where we can, so that you can download your documents. This does not affect any other remedies we may have.
We will confirm the closure of your account by email. We delete Member data on request, or at the end of the retention period described in our Privacy Policy. Sections that by their nature should continue after termination, including intellectual property, our liability and governing law, continue to apply.
9. Privacy and data protection
We take the protection of personal data seriously, especially data about children. We are registered with the UK Information Commissioner’s Office under registration number ZB688394. Our Privacy Policy explains how we collect, use and protect your information, and forms part of these terms.
10. Intellectual property
The Which British School and WBS names, logos, graphics, photographs, videos, text and software on our website and Platform are the intellectual property of Which Independent Schools Ltd or its partners. They may not be reproduced or used without our express permission.
You may view, download and print material from the website for your own private, non-commercial use. You may not modify, copy, distribute, transmit or commercially exploit any part of the Services, the website or the Platform without our written permission.
11. Our liability
This section also protects our directors, officers, employees, subcontractors, agents and affiliated companies, who may enforce it under the Contracts (Rights of Third Parties) Act 1999.
Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.
We are not responsible for admissions decisions made by schools. Please give us a reasonable opportunity to put right anything we are responsible for before you incur costs doing so yourself. We are not liable for loss you cause yourself, for example by not complying with these terms.
Subject to the above, our total liability for any one event or series of related events is limited to the greater of five times the fees you paid us in the 12 months before the event, or £1,000. If you are a business, we are not liable for any loss of revenue, profit, contracts, business, goodwill or anticipated savings, for loss or corruption of data, or for any indirect or consequential loss.
12. Indemnity
You agree to indemnify us against all third-party claims and liabilities arising from your breach of these terms or your misuse of the Services.
13. Availability
We aim to keep the website and Platform available and working correctly, but we cannot guarantee that they will be uninterrupted or error-free. We may suspend them for maintenance, updates or improvements. Where possible, we will tell Members about planned work in advance. We are not responsible for problems caused by your equipment, your internet provider, or events outside our reasonable control.
14. Third-party websites
Our website contains links to third-party websites. We do not control or endorse them and are not responsible for their content, or for any goods or services they offer. You use them at your own risk.
15. Entire agreement
These terms, together with the pages they refer to and any separate written agreement for our services, form the whole agreement between you and Which Independent Schools Ltd. They replace any earlier terms, including the SchoolMatchMaker Terms of Service of 17 March 2026. If any provision is found to be invalid, the remaining provisions remain in full effect. If we do not enforce a provision straight away, we can still enforce it later.
16. Changes to these terms
We may change these terms from time to time. We will publish changes on this page, update the date at the top and, for significant changes, tell Members by email. For existing Members, changes take effect one month after they are published. For new Members, they apply from the date of registration.
17. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute. If you are a consumer, you also keep any rights you have under the law of the country where you live, and if you live in Scotland or Northern Ireland you may bring proceedings in your local courts.
Contact us
Email info@whichbritishschool.com, or write to Which Independent Schools Ltd, 71–75 Shelton Street, London, WC2H 9JQ.